Adaptors

Are available if your appliance plug does not fit our three prong socket.

Animals

We have two DOGS and a CAT. Please do not feed the dogs - their size attests to the fact that they have become very successful beggars!

Artists

One of the strange rules of the house is that if you are an artist and paint or sketch any picture whilst here, the work of art automatically becomes part of our gallery along, of course with full recognition of your unsolicited generosity.

Bar

There is an honesty bar in the sitting room. Please help yourself and complete the docket. Ice always available.

Beauty

Beauty treatments at any of our many beauty salons in Hermanus can be pre-arranged with Reception.

Breakfast

Breakfast is served in our sun room by the pool between 08.30 and 10.00. It is certainly not a continental breakfast and our aim is to ensure that you do not need to eat again until the evening. Sit back and enjoy. Our breakfasts are legendary!

Check Out Time

Check out time is normally at 11H00. Arrangements for a late check-out can be made with Reception.

Emergency

In the event of an emergency at night please dial 112 for assistance. Should there be no reply please dial 0 - 082 923 0214.

Fridge/Freezer

We will gladly keep anything of a reasonable size in the fridge or freezer for you during your stay.

Hairdryers

Hairdryers are available for your personal use in all suites.

Heaters

Oil heaters are available in each room and electric blankets are on the beds during the chilly winter months.

Internet

There is a 24 hour internet service available. Please ask at Reception. 3G Internet reception is excellent on the premises.

Keys

You will be provided with a room key, a front door key and a remote control to open the main gate to get you in and out of the premises. Please remember to take your keys/remote control with you in the evenings. The front door will be locked after 20H30.
Please ensure that keys are returned to Reception upon departure from Whale Rock Lodge.

Laundry

We will take your washing to a local laundry. If you hand it in before 10H00, it will be returned the next day. An additional charge is levied for laundry. There is no laundry service over weekends.

Power Failure

In the event of a power failure, you will find a torch, a candle and a gas lamp in your dressing table drawer/bedside cupboard.

Restaurants

For dinner or lunch we will be happy to book you into one of the many restaurants in the area. See here for a list of fabulous restaurants in Hermanus.

Safe

There is a small safe in your cupboard. Please hand larger items in to Reception for safekeeping.

Smoking

Is not permitted inside the Lodge. Ashtrays are provided on the patio outside your bedroom.

Swimming Pool

For safety reasons, it would be appreciated if there was no diving. Unaccompanied children are not permitted at the pool.

Swimming Towels

No white towels are to be taken to the beach or to the swimming pool. You will find swimming towels in a basket by the pool.

Taxis & Transfers

• Bernardus Tours and Transfers
  Tel: 028 316 1093 or 083 658 7848
• Splash Shuttle and Tours
  Tel: 028 316 4004 or 082 658 5375

Telephone

If you would like to telephone out, please dial "0" and then the code and number. For calls within the Lodge just dial the number provided on the list under your phone.

Television

We provide SABC 1,2,3, e-TV, Sky, Discovery, M-Net, S Sport 1 and a movie channel.

Water

Hermanus is a water scarce area. Please assist us in conserving our precious resource.